Welcome to the FAQ page. Walk your clients or customers through the most common questions & answers, to save you from repeating yourself.
This is a jQuery tagline rotator. Easily set the text alingment to the left, right or center on a phrase by phrase basis. This one is aligned left.
Use this area to make ANNOUNCEMENTS about news items, blog posts, special offers etc. Each page may have as many taglines as you wish.
Setting the delay time for the rotation is as simple as changing the "data-delay" attribute in the page's html markup.
If you have questions about the files you have downloaded, make sure to first consult the included help documentation. This will be in a folder named "help_files". If you cannot find the answer to your questions in the help documents, visit the file's sales page and look through the comments made by other buyers and also check the FAQ page. This page will be constantly updated with any reoccurring questions and their respective answers. It is not advised to post questions in the comments area of the file's sales page without first checking the other information sources first.
Open the index.html file and change the following:
<!-- tagline --> <div class="tagline grid_16" > <h1>Say hello to Solo</h1> <p>a cutting edge Flash music template</p> </div>
Support will not be given until confirmation of buyer status has been obtained. In order to confirm buyer status, an email must be sent to iamdok using the contact form in the author's Active Den profile page.
Using this contact form, makes the buyer's purchase history of our items only, visible to the author, if any exists. Therefore if you wish to contact us regarding support for a particular item, please keep this in mind. Below is a link to out Themeforest profile page where the contact form may be found:
The following items are not included in our free support:
- Files will not be accepted from buyers via email to be checked for mistakes, this is the buyers responsibility.
- Questions will not be answered which are clearly dealt with in the help documentation.
- Incorporating update to the template into client's templates.
- Custom work for clients not involving an issue realted to a bug in the original code.
All questions which have not been delt with in the help documentation, will generally be answered within 48 hours, but most of the time it will be shorter than this. When posting a question, make sure to check the file comments area for any announcements which may affect the response time of the author. For example: vacation periods etc.
In cases described above, the problems being experienced by the buyer can be investigated as a paid support service. This service is charged at an industry standard freelance hourly rate. A buyer who contacts the author with issues which are not included in the free support, will be informed of this and will be provided with a time/cost estimate to fix the problem.